FAQ
Vending Machines San Fernando Valley
Have questions about Always Vending’s services and machines? We are always more than happy to give you all the details you need to make an informed decision. We think you will agree Always Vending is the leader in professional, helpful service. All our vending machines use advanced remote telemetry so we can keep continuous track of product levels and service needs. That way you never run out of product and your machines always operate smoothly.

Please see answers to our most frequently asked questions below. If you need specific details pertinent to your situation, please don't hesitate to contact us for a free, no-cost consultation at 818.700.8363 or email info@alwaysvending.com.

Who selects the products that go into the machines?
Each new account will be supplied with a 'menu' of our products which will allow them to select what they would like to see in their machines. In some cases we will go ahead and fill the machines with what we think will be popular products, based on our experience. We have been in the business a long time and more than likely have other accounts with similar demographics to your account. However, we are always open to suggestions from you and your employees. If at any time you would like something else, just ask and we will special order your request.

Is there a cost to my company for the vending equipment/service?
Always Vending Inc. will provide the machines and service free of charge.

How often do you come by and fill up the machines?
As often as needed. And all our machines are equipped with computer telemetry. Knowing when your machines are running low on inventory on a real time basis without having to stop by and physically look at each machine dramatically sets us apart as the number one service provider in the San Fernando Valley.  Our drivers arrive at your location with the exact quantity and type of product your machines require. We make every effort to eliminate and/or dramatically reduce "sold out" conditions. Our telemetry which tells us instantly when your machine runs low on product or needs servicing.

What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition.

What is the procedure if someone loses money in the machines?
Vending machines from time to time do malfunction. Please call us when you are having issues with a machine. Always Vending supplies the facility manager/office administrator with Free Vend coupons. These coupons are good for any item in any of the machines, irrespective of price of the item.

If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond within four hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.

Can we request specific products?
Of course, you can either request a specific product through our website or call us directly. Our phone number is on all of our equipment. We want to offer the products your employees want.

How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in we generally will be ready to go within 14 days. In the event that you already have a vendor it's always nice to give them 14 days to move out. If you need the machines sooner than that we do what we can to make it happen. After we agree on an installation date, it shouldn't take more than 4 hours to move the machines in and get them all set up and working.

What are your service days and hours?
We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.

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